Change your train, not your plans.

No, you can only swap trains for the same day of travel as your original ticket.

A seat reservation is included with every booking at no extra cost. For other rail companies, seat reservations are not included.

Yes, a Seatfrog Train Swap is a supplementary barcode that must be carried along with your original ticket when travelling.

If asked by a member of onboard staff, you will need to show your original ticket and your Seatfrog Train Swap barcode.

Due to the last-minute nature of the Train Swap platform, we cannot guarantee the availability of bike spaces onboard coaches. If you have an existing bike space reservation, please contact the rail company directly to check availability prior to purchasing a Train Swap.

No, to change your origin and destination please contact your ticket provider directly.

Passengers with assisted travel requirements or those that require wheelchair space reservations must contact the relevant rail company to check availability prior to purchasing a Train Swap.

Please use your original ticket to pass through the barrier. If there is an issue getting through, please contact a member of staff and show them the valid Train Swap barcode.

During the beta phase of the trial, Train Swap will not be available in the Seatfrog mobile apps (iOS & Android). This is something we are looking to change soon, stay tuned for announcements.

If you have pre-ordered food for your existing trip, please contact the rail company directly to check if your order can be updated prior to purchasing a Train Swap. Usually, food orders need to be places at least 2 days in advance.