First class is calling you

Treat yourself and bid for a last-minute upgrade with LNER.

Upgrade in a few taps

Enter your booking reference

Or forward your booking email to trips@seatfrog.com and we’ll show you what upgrades are available.

Start bidding

Select the number of upgrades you’d like to bid for, set your price for each upgrade and you’ll only pay if you win!

Upgrade in seconds

The moment you win we’ll send your upgrade barcodes straight to your phone. It’s that easy.

More opportunities to upgrade than ever

We’ve teamed up with London North Eastern Railway to give you more opportunities to experience their fantastic First Class. Whether you’re travelling for business or on a little getaway, bid to upgrade with Seatfrog and jump into a new First Class seat on your next trip.

Booking an eligible LNER trip
Book direct with LNER

Make sure you’ve booked a London North Eastern Railway standard Advance ticket via lner.co.uk.

Eligible for singles and groups

You can upgrade on your own or with your travel companions. Just update your preferences before bidding.

Available Monday to Friday

On selected peak and off-peak London North Eastern Railway services.

Get a great deal

Bid from as little as £5. Then practise your victory face.

A first class experience

A little extra luxury can go a long way (like Edinburgh). Upgrade your trip and enjoy all First Class has to offer.

First Class food and drinks

Take your pick from the delicious First Class menu and wide selection of refreshments – all complimentary and served with a smile.

A First Class experience

Get on, switch off and stretch out in your smooth Scottish leather seat.

Fast & Reliable WIFI

Stay connected when you travel, with complimentary WIFI available up and down the route.

What passengers say

45 secs

The record for the fastest upgrade on Seatfrog.

Upgrade your next trip

Bid for an upgrade and get exclusive access to last-minute premium seats with Seatfrog.

As featured in

Have a question?

The Seatfrog app enables customers who have purchased a London North Eastern Railway standard Advance ticket to bid for an upgrade to First Class for their journey, when they are travelling on an eligible service which has First Class availability. Customers who hold the highest bid when the Seatfrog auction ends, will win the First Class upgrade for the journey they are making.

Yes! If you’ve purchased a London North Eastern Railway Advance weekday ticket through a supported third party website and you’re travelling on a service operated by London North Eastern Railway, then you will now be able to bid for an upgrade. Simply forward your booking confirmation email to trips@seatfrog.com from the same email account you used to register with Seatfrog and any eligible services will automatically be loaded into your Seatfrog account.

There are two ways you can purchase an eligible ticket for Seatfrog upgrades:

  1. Book directly through the London North Eastern Railway website or app.
  2. Book through a supported third party website.

You will also need to ensure:

  • You must be over 18 years of age
  • Book a service operated by London North Eastern Railway
  • Book for travel on a weekday
  • You will need to book at least 24-hours prior to departure
  • When choosing your ticket, select ‘Standard Advance Ticket’

If you booked direct with LNER, you will need to wait for 24-hours for your booking details to reach us, so that we can see it in the Seatfrog app.

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are currently available only on selected weekday services, Monday to Friday, with London North Eastern Railway routes.

Yes! Make sure you update to the latest version of our app to access our group bidding feature. You can choose how many seats you’d like to upgrade once you’ve added your booking reference. The number of upgrades in each auction are subject to availability, and while we’ll make our best efforts we can’t guarantee everyone in a group will be seated next to each other once upgraded. Find out more information about group bidding here.

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the London North Eastern Railway Journey Care team and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information here.

Seatfrog can automatically process London North Eastern Railway bookings made through a selection of third party booking channels when you forward your original booking confirmation email to trips@seatfrog.com. Remember, you must forward it from the same email account that you signed up to Seatfrog with, so we can match!

Booking channels currently supported by trips@seatfrog.com

Please let us know if you have booked through another third-party channel, drop us an email at help@seatfrog.com and our support team will take it from there.

Go to help centre

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