GWR — Seatfrog

A Great Western Adventure.

We all love an upgrade - especially when it can cost as little as £10. So whether you’re hitting London, Bristol, Bath, Cardiff, Oxford or Penzance now you can seal the deal on a fabulous First Class upgrade with Seatfrog.

Download to upgrade

How to upgrade to First Class:

Available on all major ticket types.

Advance, off-peak, super off-peak, anytime and season - if you can travel in Standard, you can bid for an upgrade.

Upgrade every day of the week .

On selected peak and off-peak GWR high-speed intercity services across the network.

Luxury for less.

You can bid to travel First Class from just £10.

Get the group in on it.

Upgrade your friends and they’ll like you even more. Just update your preferences before you bid for an upgrade or select ‘buy it now’.

First Class at the last-minute.

Auctions start 24 hours before departure and you can bid right up to 30 minutes before your train leaves.

The really important bit.

Upgrades can only be used for the train you have won the upgrade for. So only bid for the train you’re travelling on.

First Class. More class.

In fact, it has more everything. More space to spread out. More legroom so you can relax. And more to eat and drink (complimentary of course). What are you waiting for? Upgrade and get more, for less.

Download to upgrade

Excellent taste.

Take your pick from an array of drinks and tasty snacks, served in the comfort of your wide, reclining seats. We’ll whisk you away in style.

Work or relax in style.

Loads of legroom and extra-wide seats that recline if you feel like a nap.

First Class lounges.

All the luxury of First Class on board - on the platform. Worth getting there early for. Available at Cardiff and Paddington.

Have a question?

How is Seatfrog different from purchasing a First Class ticket?

The Seatfrog app enables customers who have purchased any GWR Standard Class ticket to bid for an upgrade to First Class when they are travelling on an eligible train, with First Class availability. Customers who hold the highest bid when the Seatfrog auction ends, will win the First Class upgrade for the journey they are making.

What happens if I require assistance?

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the GWR Passenger Assist team and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information here.

Which routes are eligible for Seatfrog upgrades?

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are available on selected peak and off-peak GWR services with a First Class offering across the network. With availability dictated by expected passenger volumes in both First and Standard Class carriages.

Can I upgrade as part of a group?

Yes! You can upgrade as part of a group using our group bidding feature. Just specify how many seats you’d like to upgrade from the Seatfrog bidding screen before placing a bid, you can access this page once you have added a trip to the app. The number of upgrades in each auction are subject to availability, and while we’ll make our best efforts we can’t guarantee everyone in a group will be seated next to each other once upgraded. Find out more information about group bidding here.

How do I buy an eligible ticket?

There are three ways you can purchase an eligible ticket for Seatfrog upgrades:

Book a ticket through the Seatfrog app.
Book directly through the Great Western Railway website or app.
Book through any third party website authorised to sell GWR tickets.

You will also need to ensure:

You are over 18 years of age
Book a service operated by GWR
Book a Standard Class Ticket

Once you have booked an eligible ticket, you can add your trip to the Seatfrog app by using your booking reference if you booked via the GWR website, or via Seatfrog's new Train Search feature if you booked via another method.

If you booked directly with GWR and choose to add your trip with your booking reference, you will need to wait 24-hours for your booking details to reach us, so that we can see it in the Seatfrog app. Alternatively, you can use our Train Search feature to add it manually as well.

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