NEXT STOP FIRST CLASS

Take your train trip up a notch - bid for discounted First Class upgrades with Seatfrog and CrossCountry.

Upgrade in a few taps

Add your trip

Enter your booking reference or use our handy train search to get started. We’ll show you which upgrades are available for your trip.

Start bidding

Select the number of upgrades you’d like to bid for, set your price for each upgrade and you’ll only pay if you win!

Upgrade in seconds

The moment you win we’ll send your upgrade barcodes straight to your phone. It’s that easy.

UPGRADE LIKE A PRO.

Available on these standard ticket types

Advance, off-peak, super off-peak and anytime tickets – if you can travel in standard, you can bid for an upgrade.

Upgrade from Monday to Friday

Available on peak and off-peak services across selected CrossCountry routes.

First Class luxury

You can bid to travel First Class and bag a great deal on a last-minute upgrade.

Get the group in on it

Upgrade your friends and they’ll like you even more. Just update your preferences before you bid for an upgrade or select ‘buy it now’.

First Class at the last-minute

Auctions start 24 hours before departure and you can bid right up to 30 minutes before your train leaves.

The really important bit

Upgrades can only be used for the train you have won the upgrade for. So only bid for the train you’re travelling on.

At seat service*

Delicious complimentary snacks and drinks served at your table – with a range of menu options also available on longer journeys. *All services are subject to availability. Terms and conditions apply.

Stay connected

Free WiFi keeps you in touch with work, the world or what’s on-demand.

Space to spread out

Larger seats**, more legroom, bigger tables. There’s plenty of space to work or relax in First Class. **97% of our trains have bigger seats in First Class compared to Standard.

Upgrade your next trip

Bid for an upgrade and get exclusive access to last-minute First Class seats with Seatfrog.

HAVE A QUESTION?

The Seatfrog app enables customers who have purchased any CrossCountry standard class ticket to bid for an upgrade to First Class when they are travelling on an eligible train, with First Class availability. Customers who hold the highest bid when the Seatfrog auction end, will win the First Class upgrade for the journey they are making.

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are available on selected peak and off-peak CrossCountry services with a First Class offering across the network. With availability dictated by expected passenger volumes in both First and Standard Class carriages.

There are two ways you can purchase an eligible ticket for Seatfrog upgrades:

Book directly through the CrossCountry website or app.
Book through any third party website authorised to sell CrossCountry tickets.

You will also need to ensure:

You are over 18 years of age
Book a service operated by CrossCountry
Book a Standard Class Ticket

Once you have booked an eligible ticket, you can add your trip to the Seatfrog app by using your booking reference if you booked via CrossCountry’s website, or via Seatfrog’s new Train Search feature if you booked via another method.

If you booked directly with CrossCountry and choose to add your trip with your booking reference, you will need to wait for 48-hours for your booking details to reach us, so that we can see it in the Seatfrog app. Alternatively, you can use our Train Search tool to add it manually as well.

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the CrossCountry Travel Assistance and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information here

Yes! You can upgrade as part of a group using our group bidding feature. Just specify how many seats you’d like to upgrade from the Seatfrog bidding screen before placing a bid, you can access this page once you have added a trip to the app. The number of upgrades in each auction are subject to availability, and while we’ll make our best efforts we can’t guarantee everyone in a group will be seated next to each other once upgraded. Find out more information about group bidding here.