Next stop, First Class.

The Seatfrog app enables customers who have purchased any CrossCountry Standard Class ticket to bid for an upgrade to First Class when they are travelling on an eligible train, with First Class availability. Customers who hold the highest bid when the Seatfrog auction end, will win the First Class upgrade for the journey they are making.

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are available on selected peak and off-peak CrossCountry services with a First Class offering across the network. With availability dictated by expected passenger volumes in both First and Standard Class carriages.

There are three ways you can purchase an eligible ticket for Seatfrog upgrades:

• Book a ticket through the Seatfrog app.
• Book directly through the CrossCountry website or app.
• Book through any third party website authorised to sell CrossCountry tickets.

You will also need to ensure:

• You are over 18 years of age
• Book a service operated by CrossCountry
• Book a Standard Class ticket

Once you have booked an eligible ticket, you can add your trip to the Seatfrog app by using your booking reference if you booked via CrossCountry’s website, or via Seatfrog’s new Train Search feature if you booked via another method.

If you booked directly with CrossCountry and choose to add your trip with your booking reference, you will need to wait for 48-hours for your booking details to reach us, so that we can see it in the Seatfrog app. Alternatively, you can use our Train Search tool to add it manually as well.

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the  CrossCountry Travel Assistance and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information here

Yes! You can upgrade as part of a group using our group bidding feature. Just specify how many seats you’d like to upgrade from the Seatfrog bidding screen before placing a bid, you can access this page once you have added a trip to the app. The number of upgrades in each auction are subject to availability, and while we’ll make our best efforts we can’t guarantee everyone in a group will be seated next to each other once upgraded. Find out more information about group bidding here.