Save up to 60% on First Class

Same perks, just a whole lot cheaper

The new way to travel First Class.

How to upgrade on LNER:

Find your train and add your journey.

We’ll show you what upgrades are available so you can explore all the great features of First Class.

Start bidding on upgraded seats.

Select the number of upgrades you’d like to bid for, set your price for each upgrade and you’ll only pay if you win!

Upgrade to First Class in only seconds.

The moment you win we’ll send your upgrade barcodes straight to your phone. It’s that easy.

More opportunities to upgrade than ever.

We’ve teamed up with London North Eastern Railway to give you more opportunities to experience their fantastic First Class. Whether you’re travelling for business or on a little getaway, bid to upgrade with Seatfrog and jump into a new First Class seat on your next trip.

Booking an eligible LNER trip:

Buy a train ticket for LNER.

Make sure you’ve booked a London North Eastern Railway Standard Class ticket (you can buy the ticket anywhere to upgrade on Seatfrog)

First Class at the last-minute.

All auctions start 24 hours before departure, and you can bid right up to 30 minutes before your train leaves.

Upgrade every day of the week.

On selected peak and off-peak London North Eastern Railway services.

Eligible for singles and groups.

You can upgrade on your own or with your travel companions. Just update your preferences before bidding.

Buy instantly

Auctions not for you? Buy an upgrade instantly and still get big savings. Don’t be too smug now….

Bid and win

Our actions let you place a bid from as little as £7. Get ready to practice your victory face.

45 seconds

That’s the record for the fastest upgrade on Seatfrog.

Yeow, that’s fast!

A First Class experience.

A little extra luxury can go a long way (like Edinburgh). Upgrade your trip and enjoy all First Class has to offer.

First Class food and drinks.

Take your pick from the delicious First Class menu and wide selection of refreshments – all complimentary and served with a smile.

A First Class experience.

Get on, switch off and stretch out in your large, reclining seat.

Fast and reliable WIFI.

Stay connected when you travel, with plug sockets at every seat, and complimentary WIFI available up and down the route.

Have a question?

The Seatfrog app enables customers who have purchased a Standard Class ticket on London North Eastern Railway to bid for an upgrade to First Class for their journey when they are travelling on an eligible service which has First Class availability. Customers who hold the highest bid when the Seatfrog auction ends, will win the First Class upgrade for the journey they are making.

Yes! If you’ve purchased a London North Eastern Railway Standard Class ticket through a third party website and you’re travelling on a service operated by London North Eastern Railway, then you will now be able to bid for an upgrade. You can add your trip to the Seatfrog app by:

  • Using Seatfrog’s new Train Search feature. Simply enter your trip details and press search to find your train.

There are three ways you can purchase an eligible ticket for Seatfrog upgrades:

  1. Book a ticket through the Seatfrog app.
  2. Book directly through the London North Eastern Railway website or app.
  3. Book through any third party website authorised to sell LNER tickets.

You will also need to ensure:

  • You must be over 18 years of age
  • Book a service operated by London North Eastern Railway
  • Book a Standard Class Ticket

Once you have booked an eligible ticket, you can add your trip to the Seatfrog app by using your booking reference if you booked via LNER’s website. Alternatively, you can use Seatfrogs new Train Search feature if you booked via another method.

If you booked directly with LNER and choose to add your trip with your booking reference, you will need to wait for 24-hours for your booking details to reach us, so that we can see it in the Seatfrog app.

Yes! You can upgrade as part of a group using our group bidding feature. Just specify how many seats you’d like to upgrade from the Seatfrog bidding screen before placing a bid, you can access this page once you have added a trip to the app. The number of upgrades in each auction are subject to availability, and while we’ll make our best efforts we can’t guarantee everyone in a group will be seated next to each other once upgraded. Find out more information about group bidding here.

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the London North Eastern Railway Journey Care team and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information here.

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are currently available on selected services, Monday to Sunday, with London North Eastern Railway routes.

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