You deserve better train travel. That's what we'll give you.

That's the beauty - Seatfrog upgrades are entitled to all the benefits of a First Class ticket!

Bidders who hold the highest bid at the end of the auction will be given a supplementary barcode in the app. When you're travelling you will need your original ticket, so keep it safe and show both to the train manager.

Remember, upgrades are limited in number Seatfrog is the only place you can snag a bargain upgrade. Take a look at this help page for some more details

There are three ways in the app; search by train time, search by your booking reference or buy your ticket within the app and be added automatically.

But wherever you buy your ticket, you can still take part in a Seatfrog auction and snag a bargain!

Take a look at this help page for some guidance around searching with one of our partner's booking references, but any problems using our manual Train Search tool should do the trick!

Yes!

Although upgrades are limited, we regularly have multiple upgrades available on a service. Where possible we will try to place passengers together but it's not always guaranteed with the last-minute nature of the upgrades.

It's worth taking a look at our tips on group bookings here.

Seatfrog upgrades are updated every few weeks. Once we've received a new allocation of seats to upgrade they will be available to bid on through the app.

If you don't see an auction available for your train time, it's worth checking backing closer to your travel date.

Psst... check out this help page for the most up to date information on the dates we are running auctions up to

When you win a Seatfrog upgrade we send you an upgrade barcode directly to your device as well as in an email to your registered email address.

For more information, check out our help area!

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require a wheelchair space, or have restricted mobility, and who may require assistance should contact the rail company directly to check availability prior to participation in a Seatfrog upgrade auction.