Upgrade, then unwind in First Class.

The Seatfrog app enables customers who have purchased any Avanti West Coast Standard Class ticket to bid for an upgrade to First Class when they are travelling on an eligible train, with First Class availability. Customers who hold the highest bid when the Seatfrog auction end, will win the First Class upgrade for the journey they are making.

There are three ways you can purchase an eligible ticket for Seatfrog upgrades:

1. Book a ticket through the Seatfrog app.
2. Book directly through the Avanti West Coast website or app.
3. Book through any third party website authorised to sell Avanti West Coast tickets.

You will also need to ensure:

• You must be over 18 years of age
• Book a service operated by Avanti West Coast
• Book a Standard Class ticket

Once you have booked an eligible ticket, you can add your trip to the Seatfrog app by using your booking reference if you booked via Avanti's website. Alternatively, you can use Seatfrogs new Train Search feature if you booked via another method.

If you booked directly with Avanti West Coast and choose to add your trip with your booking reference, you will need to wait for 24-hours for your booking details to reach us, so that we can see it in the Seatfrog app.

As Seatfrog provides last-minute upgrades, we cannot guarantee the availability of accessible areas in First Class coaches. Travellers who require assistance should contact the Avanti West Coast Passenger Assist team and check availability for their journey prior to participation in a Seatfrog upgrade auction. Find out more information here.

Yes! You can upgrade as part of a group using our group bidding feature. Just specify how many seats you’d like to upgrade from the Seatfrog bidding screen before placing a bid, you can access this page once you have added a trip to the app. The number of upgrades in each auction are subject to availability, and while we’ll make our best efforts we can’t guarantee everyone in a group will be seated next to each other once upgraded. Find out more information about group bidding here.

As Seatfrog is a last-minute upgrades service, availability of upgrades on your service are confirmed closer to your date of departure. Seatfrog upgrades are available on selected peak and off-peak Avanti West Coast services across the network. Excluding Holyhead. With availability dictated by expected passenger volumes in both First and Standard Class carriages.